Terms & Conditions
Effective Date: 15 September 2026
Last Updated: 15 September 2026
Welcome to Shri Ganesh Lab.
These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the website https://shriganeshlab.com/ and the diagnostic laboratory services, online booking facilities, home sample collection services, online payment facilities, report-access services and other services offered through the website.
By accessing or using our website, booking a test, requesting home sample collection, making a payment, accessing a laboratory report, or otherwise using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use the website or our online services.
1. About Shri Ganesh Lab
Shri Ganesh Lab is a diagnostic laboratory providing pathology and laboratory testing services.
Our services include various blood tests, urine tests, health checkup packages, preventive health testing, specialized laboratory investigations, home sample collection and digital report services. (Shri Ganesh Lab)
Contact Details
Shri Ganesh Lab
43 Palika Bazar, Mahesh Nagar,
Ambala Cantt, Haryana, India
Phone: +91 94162 24201
Email: shriganeshlab201@gmail.com
The laboratory also has additional collection/service locations, and availability of particular services may vary by location. (Shri Ganesh Lab)
2. Acceptance of These Terms
By using this website or booking any service through Shri Ganesh Lab, you confirm that:
- You have read and understood these Terms.
- You agree to comply with these Terms.
- The information you provide is accurate and complete.
- You have the authority to provide information submitted through the website.
- You will use the website and services only for lawful purposes.
If you are booking a test or service on behalf of another person, you confirm that you are authorized to provide the required information and make the booking on that person’s behalf.
3. Website Information
We make reasonable efforts to ensure that the information displayed on our website is accurate and useful.
However, information on the website may change from time to time, including:
- Test availability
- Test prices
- Health packages
- Promotional offers
- Report turnaround times
- Sample collection availability
- Laboratory operating hours
- Service locations
- Test preparation instructions
Accordingly, Shri Ganesh Lab reserves the right to update, modify or remove website information without prior notice.
4. Diagnostic Services
Shri Ganesh Lab provides laboratory diagnostic and testing services.
The availability of a particular test may depend on:
- Test requirements
- Sample type
- Patient preparation
- Sample quality
- Laboratory capacity
- Reagent availability
- Technical requirements
- Referral or prescription requirements, where applicable
- Availability at a particular location
Most routine pathology tests may be booked without a prescription, while certain specialized tests may require a doctor’s recommendation. (Shri Ganesh Lab)
We reserve the right to request additional information or documentation where reasonably necessary to perform a test safely and appropriately.
5. Test Booking
Customers may book tests through our website or by contacting Shri Ganesh Lab directly.
When booking a test, you may be required to provide:
- Patient name
- Age/date of birth
- Gender, where applicable
- Mobile number
- Address
- Selected test or package
- Preferred appointment date/time
- Other information required for sample collection or testing
You are responsible for ensuring that all information submitted during booking is accurate.
Incorrect information may result in difficulties with:
- Patient identification
- Sample collection
- Report generation
- Report delivery
- Appointment scheduling
6. Booking Confirmation
Submitting a booking request through the website does not necessarily mean that the appointment has been finally confirmed.
A booking may be subject to confirmation by Shri Ganesh Lab.
We may contact you by phone, SMS, WhatsApp, email or another communication method to:
- Confirm your appointment
- Verify patient details
- Confirm sample collection
- Clarify test requirements
- Confirm pricing
- Provide preparation instructions
- Reschedule the appointment where necessary
7. Home Sample Collection
Shri Ganesh Lab provides home sample collection in selected locations. Customers may request home collection through the website or by contacting the laboratory. (Shri Ganesh Lab)
Home collection availability may depend on:
- Patient location
- Service area
- Date and time
- Staff availability
- Test requirements
- Weather or other operational conditions
- Special circumstances
A home collection request may therefore be subject to confirmation.
Customers should provide a correct and complete address and a working contact number.
If our collection staff cannot reach the provided location because of incorrect or incomplete information, the appointment may need to be rescheduled.
8. Sample Collection
Patients are responsible for following any preparation instructions provided for their test.
Certain laboratory tests may require:
- Fasting
- Specific timing
- Avoidance of certain foods or drinks
- Medication-related instructions
- Special sample collection procedures
- Other preparation requirements
Preparation requirements vary by test.
For example, some health packages available on the website specify fasting requirements, while other tests may not require fasting. (Shri Ganesh Lab)
Patients should follow the specific instructions provided by Shri Ganesh Lab or their healthcare professional.
Failure to follow preparation instructions may affect the reliability or interpretation of results.
9. Sample Rejection or Recollection
In certain circumstances, a sample may be unsuitable for testing.
Examples may include:
- Insufficient sample quantity
- Improperly collected sample
- Incorrect sample container
- Hemolysed or compromised sample
- Improper storage or transportation
- Incorrect patient/sample identification
- Sample contamination
- Other technical or laboratory-related reasons
If a sample cannot be processed reliably, Shri Ganesh Lab may request a repeat sample.
Where recollection is required because of a laboratory or sample-processing issue, we will make reasonable efforts to arrange recollection where applicable.
10. Test Prices
Prices displayed on the website are subject to change.
The website itself states that charges may change according to special situations. (Shri Ganesh Lab)
Prices may vary because of:
- Promotional offers
- Package changes
- Test availability
- Location
- Special requirements
- Changes in laboratory costs
- Applicable taxes or other charges, where relevant
The applicable price should be confirmed at the time of booking or payment.
11. Promotional Offers and Discounts
Shri Ganesh Lab may offer special prices, discounts or promotional packages from time to time.
Promotional offers may have specific:
- Validity periods
- Eligibility conditions
- Test combinations
- Booking requirements
- Location restrictions
- Payment requirements
Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or offers.
Shri Ganesh Lab reserves the right to modify, suspend or discontinue an offer.
12. Online Payments
Where online payment is available, customers may be redirected to or use a third-party payment gateway.
Payment processing may be subject to the payment provider’s own terms and policies.
Shri Ganesh Lab may receive information such as:
- Transaction ID
- Payment status
- Amount
- Date/time of payment
- Relevant transaction details
We do not generally require customers to provide their banking passwords, UPI PIN, ATM PIN or similar confidential credentials to us.
Never share your UPI PIN, banking password, OTP or card PIN with Shri Ganesh Lab staff or anyone claiming to represent the laboratory.
13. Failed or Pending Payments
If a payment appears to have failed but money has been deducted from your bank account, please contact us with the relevant transaction information.
The payment may remain pending until confirmation is received from the payment service provider.
Customers should not make repeated payments without first checking the status of the original transaction where there is a possibility of duplicate payment.
14. Cancellation and Rescheduling
Customers who need to cancel or reschedule an appointment should contact Shri Ganesh Lab as early as possible.
Cancellation or rescheduling may be subject to:
- Appointment status
- Sample collection status
- Test type
- Payment status
- Promotional terms
- Applicable refund conditions
Where a sample has already been collected or laboratory processing has started, cancellation or refund may not be possible.
For specific refund requests, please contact Shri Ganesh Lab directly.
15. Refunds
Where a refund is applicable, the refund amount and method may depend on:
- Payment method
- Whether sample collection has occurred
- Whether testing has started
- Applicable promotional terms
- Payment gateway procedures
- The circumstances of cancellation
Approved refunds may be processed through the original payment method where technically possible.
Any applicable refund will be processed within a reasonable period after approval, subject to payment-provider processing times.
16. Report Delivery
Shri Ganesh Lab provides digital laboratory reports through available digital channels, including online report access and WhatsApp-based report delivery. (Shri Ganesh Lab)
The expected report time may vary depending on the test.
Routine reports may be available within approximately 24 hours, while specialized tests may require additional time. (Shri Ganesh Lab)
Any turnaround time displayed on the website should be considered an estimated processing time unless expressly stated otherwise.
Delays may occur because of:
- Specialized testing requirements
- Re-testing
- Sample quality
- Technical issues
- Reagent availability
- Holidays
- Transportation
- Unforeseen laboratory circumstances
17. Laboratory Reports
Laboratory reports are intended to provide diagnostic test results based on the sample submitted for testing.
A laboratory report should be interpreted together with:
- Patient history
- Symptoms
- Clinical examination
- Other investigations
- Doctor’s assessment
A laboratory report by itself does not necessarily establish a diagnosis.
Patients should consult a qualified healthcare professional for interpretation of abnormal or clinically significant results.
18. No Medical Diagnosis Through the Website
Information published on the Shri Ganesh Lab website is intended primarily for general informational and diagnostic-service purposes.
Website content, including:
- Test descriptions
- Package descriptions
- Health information
- Symptoms
- FAQs
- Articles
- Blog content
- Promotional material
should not be considered a substitute for professional medical consultation.
Do not use information obtained from the website as a substitute for examination, diagnosis or treatment by a qualified medical professional.
19. Emergency Medical Conditions
Shri Ganesh Lab is a diagnostic laboratory and is not an emergency medical service provider.
If you experience a medical emergency, severe allergic reaction, difficulty breathing, chest pain, unconsciousness, severe bleeding, or another potentially life-threatening condition, seek immediate emergency medical care or contact the appropriate emergency service.
Do not delay emergency medical treatment while waiting for a laboratory test or report.
20. Accuracy of Test Results
Shri Ganesh Lab follows laboratory procedures and quality-control practices intended to provide reliable diagnostic results. The laboratory describes its services as using modern equipment, quality processes and experienced staff. (Shri Ganesh Lab)
However, no diagnostic test can guarantee an absolute result in every situation.
Test results may be influenced by factors including:
- Patient preparation
- Biological variation
- Timing of sample collection
- Medication
- Underlying medical conditions
- Sample quality
- Testing methodology
- Laboratory or technical factors
If a result appears inconsistent with your symptoms or clinical condition, consult your doctor regarding whether repeat or additional testing is appropriate.
21. Confidentiality
Patient information and laboratory reports are treated as confidential.
We take reasonable measures to protect personal and health-related information.
For detailed information about how Shri Ganesh Lab collects, uses, stores and protects personal information, please refer to our Privacy Policy.
22. Website Security
We take reasonable steps to maintain the security and functionality of our website.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of:
- Login information
- Report-access credentials
- Email accounts
- Mobile devices
- WhatsApp accounts
- Other personal access information
23. Report Access and Unauthorized Use
Laboratory reports may contain confidential medical information.
You must not:
- Attempt to access another person’s report
- Share another person’s report without authorization
- Attempt to bypass website security
- Use another person’s login credentials
- Download or distribute reports unlawfully
- Attempt to access restricted website areas
Unauthorized access may result in termination of access and may be reported to appropriate authorities where required.
24. Intellectual Property
Unless otherwise stated, the content of the Shri Ganesh Lab website is owned by or licensed to Shri Ganesh Lab.
This includes:
- Logo
- Brand name
- Text
- Graphics
- Images
- Website design
- Layout
- Videos
- Promotional materials
- Package descriptions
- Original content
You may view and use the website for your personal, non-commercial purposes.
You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit website content without prior written permission.
25. Shri Ganesh Lab Trademark and Branding
The Shri Ganesh Lab name, logo and associated branding are used for identification of our laboratory and services.
Unauthorized use, reproduction or modification of the Shri Ganesh Lab logo or branding for commercial purposes is prohibited without written permission.
26. Third-Party Links and Services
The website may contain links or integrations to third-party websites and services, including:
- Payment providers
- Social media platforms
- Maps
- Communication services
- External healthcare or informational resources
Third-party services operate under their own terms and privacy policies.
Shri Ganesh Lab is not responsible for the content, availability, security or privacy practices of third-party websites.
27. Website Availability
We aim to keep the website available and functional, but we do not guarantee uninterrupted access.
The website may temporarily become unavailable because of:
- Maintenance
- Technical problems
- Server issues
- Internet connectivity problems
- Security incidents
- Software updates
- Third-party service interruptions
- Circumstances beyond our reasonable control
28. Prohibited Use
You agree not to use the website to:
- Violate applicable laws
- Submit false or misleading information
- Impersonate another person
- Attempt unauthorized access
- Introduce malicious software
- Interfere with website operations
- Scrape or copy website content without permission
- Attempt to compromise website security
- Abuse booking or promotional systems
- Use the website for fraudulent purposes
Shri Ganesh Lab reserves the right to restrict or terminate access where misuse is suspected.
29. Limitation of Liability
To the extent permitted by applicable law, Shri Ganesh Lab shall not be responsible for losses resulting from circumstances outside its reasonable control, including:
- Internet or network failures
- Third-party service failures
- Payment gateway failures
- Incorrect information supplied by a user
- Delays caused by external circumstances
- Failure to follow test-preparation instructions
- Unauthorized access caused by compromise of a user’s own account or device
- Delays caused by circumstances beyond reasonable laboratory control
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
30. Changes to Services
Shri Ganesh Lab may modify, discontinue or introduce services, tests, packages, prices, locations or website features from time to time.
We may also change test packages or their contents where necessary due to laboratory, medical, technical, operational or regulatory considerations.
The latest information published on the website or confirmed by Shri Ganesh Lab should be relied upon when booking a service.
31. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be made because of:
- Changes in our services
- Changes in website functionality
- Changes in business practices
- Changes in technology
- Changes in applicable laws or regulations
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
32. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms or the services provided by Shri Ganesh Lab shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter and location, subject to applicable law.
33. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
34. Entire Agreement
These Terms & Conditions, together with the Privacy Policy, applicable package-specific terms, and any other policies expressly referenced on the website, constitute the terms governing your use of the Shri Ganesh Lab website and online services.
Where a specific service has additional terms, those terms will also apply to that service.
35. Contact Us
If you have questions regarding these Terms & Conditions, bookings, payments, reports, home sample collection or other services, please contact us.
Shri Ganesh Lab
Address:
43 Palika Bazar, Mahesh Nagar,
Ambala Cantt, Haryana, India
Phone: +91 94162 24201
Email: shriganeshlab201@gmail.com
Website: shriganeshlab.com