Privacy Policy
Effective Date: 15 September 2026
Last Updated: 15 September 2026
At Shri Ganesh Lab, we respect your privacy and are committed to protecting the personal information and health-related information that you provide to us.
This Privacy Policy explains how Shri Ganesh Lab (“Shri Ganesh Lab”, “we”, “us”, or “our”) collects, uses, stores, protects, and discloses information when you visit or use our website:
This policy applies to information collected through our website, online booking forms, home sample collection requests, enquiries, communications, and other digital services provided through or in connection with our website.
By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.
1. About Shri Ganesh Lab
Shri Ganesh Lab is a diagnostic and pathology laboratory providing laboratory testing and related diagnostic services.
Our services include blood tests, pathology tests, health checkup packages, home sample collection, online test booking, and digital access to laboratory reports. (Shri Ganesh Lab)
Registered/Contact Address:
43 Palika Bazar, Mahesh Nagar,
Ambala Cantt, Haryana, India – 133001
Phone: +91 94162 24201
Email: shriganeshlab201@gmail.com
2. Information We Collect
Depending on how you use our website and services, we may collect different types of information.
A. Personal Information
When you book a test, request home sample collection, contact us, or otherwise use our services, we may collect information such as:
- Full name
- Age/date of birth
- Gender, where relevant to the diagnostic service
- Mobile/telephone number
- Email address
- Residential or sample-collection address
- Appointment details
- Information provided through enquiry or booking forms
- Payment-related information necessary to process your transaction
We collect only information that is reasonably required for providing or managing the requested service.
3. Health and Medical Information
Because Shri Ganesh Lab provides diagnostic laboratory services, you may provide information relating to your health.
This may include:
- Test or package selected
- Doctor’s prescription or referral information, where applicable
- Relevant medical information provided by you
- Laboratory test results
- Diagnostic reports
- Sample collection information
- Information necessary for identification and processing of your laboratory sample
- Other information reasonably necessary to provide laboratory services
Health information is treated as confidential and is handled with appropriate safeguards.
Our website states that patient information and medical reports are handled with confidentiality and privacy standards. (Shri Ganesh Lab)
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security systems, analytics services, or other technology used to operate the website.
Depending on the technologies enabled on the website, this may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of website access
- Referring website
- Approximate location derived from technical information
- Website interaction information
- Cookies and similar technologies
This information may be used to maintain website security, improve website performance, understand website usage, and provide a better user experience.
5. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember preferences, maintain sessions, improve functionality, and understand how visitors use the website.
Cookies may be used for purposes such as:
- Website functionality
- Security
- User preferences
- Website performance
- Analytics
- Improving our services
- Understanding website traffic
Where required, we will seek appropriate consent before using non-essential cookies or similar technologies.
You may also control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. How We Use Your Information
We may use the information we collect for legitimate business and healthcare-related purposes, including:
Providing diagnostic services
To process your laboratory tests, appointments, sample collection requests and related services.
Managing appointments
To schedule, confirm, modify or cancel test appointments and home sample collection.
Processing laboratory reports
To prepare, manage and provide your laboratory reports.
Communicating with you
We may contact you by phone, SMS, email, WhatsApp, or other communication methods you have provided for purposes such as:
- Appointment confirmation
- Sample collection updates
- Report availability
- Service-related communication
- Payment-related communication
- Customer support
- Important service notifications
Processing payments
Where online payment facilities are available, information may be processed through the relevant payment service provider.
Improving our services
We may use information to improve our website, laboratory services, customer experience and operational processes.
Preventing fraud and misuse
Information may be used to detect, investigate and prevent fraudulent transactions, unauthorized access, abuse or other security incidents.
Legal and regulatory compliance
We may process or disclose information where required to comply with applicable laws, regulations, legal proceedings, court orders, government authorities or lawful requests.
7. Laboratory Reports and Patient Information
Laboratory reports may contain confidential health information.
We take reasonable steps to ensure that reports and patient information are made available only through appropriate channels.
Our website currently provides digital report access and states that reports may be delivered through WhatsApp. (Shri Ganesh Lab)
If you receive a laboratory report through WhatsApp, SMS, email, or another electronic communication channel, you are responsible for maintaining the security of your own device, account, phone number, email account, and login credentials.
Please do not share your medical reports or access credentials with unauthorized persons.
8. Home Sample Collection Information
If you request home sample collection, we may collect information necessary to complete the appointment, including:
- Patient name
- Contact number
- Sample collection address
- Preferred date/time
- Tests or packages requested
- Relevant instructions required for collection
This information is used to arrange and complete the requested sample collection service.
Our website currently advertises home sample collection and online booking services. (Shri Ganesh Lab)
9. Payment Information
If you make an online payment through our website, payment information may be processed by a third-party payment gateway or payment service provider.
Where applicable, Shri Ganesh Lab may receive information such as:
- Transaction reference
- Payment status
- Amount paid
- Date/time of transaction
- Payment method or limited payment-related information
We generally do not need to store your complete debit card, credit card, UPI PIN, banking password, or other highly sensitive payment credentials.
You should review the privacy policy and terms of the payment provider used for your transaction.
10. Sharing of Personal Information
We do not sell or rent your personal information or medical information to third parties for their independent commercial use.
We may share information when reasonably necessary for providing our services or complying with applicable law.
This may include sharing information with:
Service Providers
Trusted third-party providers that help us operate our website or services, such as:
- Website hosting providers
- IT service providers
- Online payment providers
- SMS/email/WhatsApp communication providers
- Website security providers
- Software/service providers
- Technical support providers
Such providers may process information only as necessary to provide the relevant service.
Healthcare Professionals
Where appropriate and authorized, information may be shared with doctors, healthcare professionals, hospitals, clinics, or other healthcare entities involved in your care.
Government or Legal Authorities
We may disclose information where required or permitted by applicable law, court order, regulatory requirement, investigation, or lawful government request.
11. Medical Information Confidentiality
Shri Ganesh Lab recognizes that laboratory reports and health information are sensitive.
We take reasonable administrative, technical and organizational measures to protect patient information from:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet-based system, electronic transmission, website, email service, or messaging platform can be guaranteed to be completely secure.
12. Data Security
We use reasonable security measures designed to protect information under our control.
These measures may include:
- Access controls
- Password protection
- Secure website technologies
- Restricted access to patient information
- Data backups
- Security monitoring
- Internal confidentiality practices
Access to health and personal information is intended to be limited to personnel and service providers who reasonably need the information to perform their duties.
13. How Long We Keep Your Information
We retain personal information and laboratory records only for as long as reasonably necessary for:
- Providing our services
- Maintaining laboratory and patient records
- Providing reports
- Handling customer enquiries
- Resolving disputes
- Maintaining business records
- Meeting legal, regulatory, accounting, or professional requirements
- Protecting our legal rights
The exact retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
14. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Request information about personal data we process about you
- Request correction of inaccurate or incomplete personal information
- Request deletion/erasure where legally applicable
- Withdraw consent where processing is based on consent
- Raise a concern regarding our handling of your personal information
- Request information about how your personal data is being used, where applicable
The Digital Personal Data Protection Act, 2023 establishes rights and obligations relating to the processing of digital personal data in India, with implementation governed by applicable commencement notifications and rules. (MeitY)
Some requests may be subject to legal, medical-record, regulatory, security, or other legitimate limitations.
15. How to Request Access, Correction or Deletion
If you wish to make a privacy-related request, please contact us.
Privacy Contact
Shri Ganesh Lab
Email: shriganeshlab201@gmail.com
Phone: +91 94162 24201
Please provide sufficient information for us to identify the relevant records and verify your identity before processing a request involving personal or health information.
We may request additional information where reasonably necessary to prevent unauthorized disclosure of personal or medical information.
16. Withdrawal of Consent
Where we process your personal information based on your consent, you may withdraw your consent, subject to applicable law and contractual or service-related requirements.
Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services that require the relevant information.
17. Children’s Privacy
Our services are primarily intended to be arranged by adults or by parents/legal guardians on behalf of minors.
Where information relating to a child is provided, the parent or lawful guardian should provide the information and any required consent on the child’s behalf.
We do not knowingly seek to collect children’s personal information for unrelated commercial purposes.
18. Third-Party Websites and Services
Our website may contain links to third-party websites, services, social media platforms, payment gateways, or other external services.
If you click on a third-party link, you will leave our website and become subject to the third party’s privacy policy and terms.
Shri Ganesh Lab is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
19. WhatsApp and Electronic Communication
Shri Ganesh Lab may use WhatsApp or other electronic communication channels for service-related communications, including report delivery, appointment communication, and customer support.
If you choose to communicate with us through WhatsApp or another third-party communication platform, your use of that platform is also subject to the platform’s own terms and privacy policy.
You should take appropriate precautions when receiving, storing, or sharing medical reports through electronic communication channels.
20. Marketing Communications
If you provide your contact information and consent where required, we may use it to send information about:
- Health checkup packages
- Diagnostic services
- Special offers
- Laboratory services
- Health awareness information
- Service updates
You may request to stop receiving promotional communications at any time.
Service-related communications, such as appointment confirmations or report notifications, may still be sent when necessary to provide the requested service.
21. Data of Visitors and Website Users
You can generally browse informational portions of our website without directly providing personal information.
However, certain services—such as test booking, home sample collection, enquiries, payments, or report access—may require you to provide personal information.
You should not submit information through our website that you do not have the right to provide.
22. Accuracy of Information
You are responsible for providing accurate and up-to-date information when using our services.
Incorrect information, such as an incorrect name, mobile number, age, address, or other patient details, may affect appointment processing, communication, sample collection, or report delivery.
If you identify an error in your information, please contact us as soon as possible.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our services
- Changes in website functionality
- Changes in technology
- Changes in data-processing practices
- Changes in applicable laws or regulations
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to periodically review this Privacy Policy.
24. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Shri Ganesh Lab
Address:
43 Palika Bazar, Mahesh Nagar,
Ambala Cantt, Haryana, India – 133001
Phone: +91 94162 24201
Email: shriganeshlab201@gmail.com
Website: shriganeshlab.com
Our website’s current contact page lists the Mahesh Nagar head office at 43 Palika Bazar and the above phone/email details. (Shri Ganesh Lab)
25. Consent
By using our website, submitting a booking or enquiry form, requesting home sample collection, accessing digital services, or otherwise providing personal information to Shri Ganesh Lab, you acknowledge that you have read this Privacy Policy.
Where applicable law requires consent for a particular processing activity, we will seek the required consent through an appropriate mechanism.